Refund Policy

1. Scope

This Refund Policy applies to every purchase made on www.pensionacademia.com, including individual training purchases and corporate licence packages (10, 20, 50 and 100 seats).

2. Digital content delivered immediately

Our trainings are digital content. Access is activated immediately after the payment is confirmed. Before paying, every buyer must expressly confirm that performance starts immediately and that they therefore lose the right of withdrawal. For this reason no refunds are issued — whether or not the training has been watched.

3. Access periods

• Individual purchase: the training can be watched for the access period shown on the training page (standard: 3 months) starting from the payment date.
• Corporate licence: each approved colleague can watch the training for the period shown on the training page (standard: 1 year) starting from the licence owner's approval.

When the access period ends, the training can no longer be watched. Expiry of the access period is not a reason for a refund.

4. Corporate licences

A seat is used as soon as the licence owner approves a colleague. If the licence owner later cancels a colleague's access, the seat is not returned to the quota. Unused seats, cancelled seats and an unused access code are not refundable.

5. Technical problems

If you cannot watch a training because of a technical problem on our side, please contact us at info@pensionrc.com. We will fix the problem or extend your access period accordingly. This does not create a right to a refund.

6. Contact

Pensión Research & Consulting — Sahrayı Cedit, Atatürk Cd. No: 69, 34734 Kadıköy/İstanbul, Türkiye — info@pensionrc.com — +90 (539) 425 51 39